Health Service Quality: Comment on “How Outpatient Service Quality in Hospitals Affects Patients’ Loyalty?”
| Author | Shahnaz Kaffashi | en |
| Author | Ali Keshtkaran | en |
| Author | Arefeh Pourtaleb | en |
| Author | Zohre Nejatzadegan | en |
| Author | Mehdi Raadabadi | en |
| Issued Date | 2014-04-30 | en |
| Abstract | Introduction: Today, service quality and patient loyalty have a critical impact on the performance of health-care organizations. The present study aimed to make a survey on the relationship between outpatient service quality and patients’ loyalty in selected general public hospitals affiliated to Shiraz University of Medical Sciences in 2012. | en |
| DOI | https://doi.org/ | en |
| Keyword | Loyalty | en |
| Keyword | service quality | en |
| Keyword | hospital | en |
| Publisher | Brieflands | en |
| Title | Health Service Quality: Comment on “How Outpatient Service Quality in Hospitals Affects Patients’ Loyalty?” | en |
| Type | Research Article | en |
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