Patients' views on perceived services quality using SERVQUAL Model at educational and medical centers of Kermanshah University of Medical Sciences 2013
| Author | Mozhdeh Razlansari | en |
| Author | Behzad Teimouri | en |
| Author | Hamid Reza AlipourShirsavar | en |
| Author | Mohammed Taleghani | en |
| Author | Hossein Ashtarian | en |
| Issued Date | 2012-12-20 | en |
| Abstract | Background: The assessment of care quality from patients' point of view is a valuable criterion for the healthcare management. This issue can help managers to identify strengths and weaknesses of an optimum care and treatment. This study was aimed to assess perceived care services in patients using SERVQUAL Model through collection of the patients' perspectives hospitalized at educational and medical centers of Kermanshah University of Medical Sciences 2013. | en |
| DOI | https://doi.org/ | en |
| Keyword | Service quality | en |
| Keyword | SERVQUAL Model | en |
| Keyword | Kermanshah University of Medical Sciences | en |
| Publisher | Brieflands | en |
| Title | Patients' views on perceived services quality using SERVQUAL Model at educational and medical centers of Kermanshah University of Medical Sciences 2013 | en |
| Type | Research Article | en |
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