Quality Promotion Obstacles of Processes by FOCUS–PDCA in the Viewpoints of the Trained Staff of Kermanshah University of Medical Sciences (2003)

Abstract

Introduction: Iranian Ministry of Health has chosen "Total Quality Management/TQM" and "FOCUS–PDCA" as the best tools for improving medical & health services. Kermanshah University of medical sciences attempted and performed several workshops on TQM and FOCUS – PDCA for staff and managers. Evidence revealed that those who attended these workshops would have been expected to make better use of their training at work, but surprisingly they didn’t. This research was aimed to find the trainees' opinions in this respect.