Indicators of Organizational Resilience in Critical Sociotechnical Systems: A Qualitative Study for the Refinery Complex

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AuthorMohammad Javad Jafarien
AuthorReza Jafari Nodoushanen
AuthorGholam Abbas Shiralien
AuthorSoheila Khodakarimen
AuthorHassan Khademi Zareen
OrcidReza Jafari Nodoushan [0000-0003-2646-2177]en
OrcidGholam Abbas Shirali [0000-0002-4564-741X]en
Issued Date2018-08-31en
AbstractBackground: Resilience engineering is a new approach for safety management. The purpose of this paper was to determine indicators constructing organizational resilience as an important part of overall resilience. Methods: This was a qualitative study. The data collection method was semi-structured interviews as well as the discussion group method. The data were analyzed with conventional qualitative content analysis. Results: Overall, 232 primary codes were classified in 81 sub-indicators and 11 indicators. Eleven indicators were as follows: management commitment, performance management system, flow of information/communication, involvement culture, error management system, education, preparedness, flexibility, innovation culture, change management, and human resource management. Conclusions: Refineries and other firms are recommended to evaluate the situation of any identified indicators, therefore, they can promote the level of resilience by improving any indicator.en
DOIhttps://doi.org/10.5812/jhealthscope.14134en
KeywordOrganizational Resilienceen
KeywordIndicatoren
KeywordSociotechnical Systemsen
KeywordRefineryen
KeywordQualitative Studyen
PublisherBrieflandsen
TitleIndicators of Organizational Resilience in Critical Sociotechnical Systems: A Qualitative Study for the Refinery Complexen
TypeResearch Articleen

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