Conflict in Hospital Setting: Managers’ and Staffs’ Viewpoints
| Author | Mohammad Panahi Tosanloo |
| Author | Abolghsem Pourreza |
| Author | Davoud Adham |
| Author | Bahman Khosravi |
| Author | Rezvan Kazemi |
| Author | Faroogh Naemani |
| Author | Ghorban Sadeghi |
| Author | Ziba Khalili |
| Issued Date | 2022-04-30 |
| Abstract | Background: Conflict is a continuous challenge in hospitals. Due to the nature of the treatment team, identifying conflicts in hospitals is one of the managers’ primary and essential tasks. Objectives: The current study examined the level and causes of conflicts between hospital employees and managers. Methods: The current descriptive-analytical study was conducted in 2018 - 2019 on a random sample of 320 hospital staff and managers. Data were collected by self-administered questionnaires. Descriptive statistics, t test, and ANOVA were used in SPSS version 15 for data analysis. Results: The mean conflict scores showed that perceived conflict between staff and managers was the highest for nursing staff (4.17 ± 0.94), which was statistically significant. In contrast, paraclinical staff reported the least conflict with managers (2.94 ± 0.88). Nursing staff noted that the most critical cause of conflicts between employees and managers was “the unfair distribution of human resources”. In contrast, from managers’ perspective, “non-compliance with process/standards/regulations of the hospital” was the most important source of conflict. There were meaningful associations between marital status, job experience, and age, and conflict levels (P < 0.05). Conclusions: Various reasons can cause conflicts in different parts of the hospital. The findings provide a clear vision for managers about the causes of conflicts, which must be addressed successfully. |
| DOI | https://doi.org/10.5812/jjhs-115358 |
| Keyword | Conflict |
| Keyword | Staff |
| Keyword | Manager |
| Keyword | Conflict Management |
| Keyword | Hospital |
| Publisher | Brieflands |
| Title | Conflict in Hospital Setting: Managers’ and Staffs’ Viewpoints |
| Type | Research Article |
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