Designing a Model for Evaluating Organizational Health Literacy in Hospitals Using a Hybrid DEMATEL–Fuzzy Network Analysis (FDANP) Approach
| Author | Masoud Abolhallaje | en |
| Author | Meghdad Rahati | en |
| Author | Abbas Taghavi Ardakani | en |
| Author | Zahra Sakeni | en |
| Author | Masoud Etedali | en |
| Author | Alireza Ganjipour | en |
| Author | Saeed Amini | en |
| Author | Ali Valinejadi | en |
| Orcid | Meghdad Rahati [0000-0002-1208-063X] | en |
| Orcid | Alireza Ganjipour [0000-0003-4297-0796] | en |
| Orcid | Saeed Amini [0000-0003-1512-245X] | en |
| Orcid | Ali Valinejadi [0000-0003-4414-2732] | en |
| Issued Date | 2026-03-31 | en |
| Abstract | Background: Enhancing organizational health literacy in hospitals can lead to improved service quality and increased patient satisfaction. Objectives: This study aims to design a model for evaluating organizational health literacy in hospitals using a hybrid DEMATEL–Fuzzy Network Analysis (FDANP) approach. Materials and Methods: This descriptive-analytical study with a quantitative approach employed the FDANP method to assess organizational health literacy in hospitals. The research was conducted at Khomein University of Medical Sciences from October 2023 to March 2024. The study population consisted of seven hospital management experts and faculty members selected through purposive sampling. Data collection tools included validated questionnaires, expert interviews, and MATLAB software. Results: In designing the organizational health literacy evaluation model for hospitals, the dimensions of “management and leadership”, “human resources”, and “organizational resources” were identified as causal and influential factors with relative weights of 15%, 15.6%, and 16.2%, respectively. The dimensions of “policy-making”, “processes, products, and services”, and “results” were identified as effect factors with relative weights of 18.2%, 17.6%, and 17.4%, respectively. The criteria of “developing patient education policies” (6.2%), “systematic process management” (6.1%), and “policy-making for improving health literacy” (6%) were identified as the most important indicators. “Enablers” and “results” accounted for 82.25% and 17.75% of the total model, respectively. Conclusion: To enhance organizational health literacy in hospitals, it is essential to focus on policy-making, education, and systematic process management. The integration of DEMATEL and fuzzy network analysis approaches improves the accuracy and comprehensiveness of evaluation models. The proposed model can serve as an effective tool for hospitals to assess and promote organizational health literacy. | en |
| DOI | https://doi.org/10.69107/koomesh-165833 | en |
| URI | https://brieflands.com/journals/koomesh/articles/165833 | en |
| Keyword | Health Literacy | en |
| Keyword | Hospital | en |
| Keyword | Policy Making | en |
| Publisher | Brieflands | en |
| Title | Designing a Model for Evaluating Organizational Health Literacy in Hospitals Using a Hybrid DEMATEL–Fuzzy Network Analysis (FDANP) Approach | en |
| Type | Research Article | en |
Files
Original bundle
1 - 1 of 1
Loading...
- Name:
- koomesh-165833.pdf
- Size:
- 722.12 KB
- Format:
- Adobe Portable Document Format
- Description:
- Article/s PDF