Investigating the Relationship Between Cultural Intelligence and Job Burnout in Emergency Department Nurses in Semnan Province

Abstract

Background: Emergency department nurses face patients and their companions with different cultures and expectations in a highly stressful and critical environment, which exposes them to more job burnout. Establishing effective communication and providing optimal care to patients with different cultures requires cultural intelligence.Objectives: The present study aimed to investigate the relationship between cultural intelligence and job burnout in emergency department nurses.Methods: This descriptive-analytical study was conducted on 230 emergency department nurses of nine hospital in Semnan province with questionnaires of personal information, Ang and Earley's cultural intelligence, and job burnout of Maslach from October to March 1401. Data were analyzed with SPSS version 26 software at a significance level of P < 0.05.Results: Cultural intelligence was higher in men, subjects aged 30 - 39, married and without children, subjects with a bachelor's degree, familiar with more than one language, 16 - 20 years of work experience, and 11 - 15 years of work experience in the emergency department. Job burnout was higher in women, subjects aged 40 - 49, married and with children, familiar with more than one language, in project personnel, and people with work experience of 16 - 20 years and work experience of 11 -15 years in the emergency department. The average score of cultural intelligence was 86.34 ± 16.02 and the average score of burnout was 74.55 ± 15.50. Cultural intelligence negatively correlated with job burnout (r = - 0.123).Conclusions: Since cultural intelligence had a negative correlation with job burnout of nurses in the emergency department, nursing officials and managers must consider variables such as gender, marital status, number of children, level of education, familiarity with more than one language apart from the Persian language, and their work experiences.