Analysis of educational services quality from viewpoints’ of Health & Paramedical students in Qazvin university of Medical Sciences, using SERVQUAL model in 2011

Abstract

Background: The higher education system is a dynamic system, with both quantitative and qualitative. Servqual model is one of the models through which the gap between customer expectations and perceptions are trying to be measured the quality of services. This study examined students’ perceptions and expectations contents gaps from Qazvin University of Medical Sciences using servqual model which was conducted in 2011.