Patients' Satisfaction with the Services Provided at Motazedi Hospital in Kermanshah, Iran

Abstract

Background: Assessing patient satisfaction is crucial for identifying areas for improvement in medical services and evaluating service quality. Objectives: This study aims to determine the patients' satisfaction with the services provided at Motazedi Hospital in Kermanshah Methods: This descriptive-analytical research was conducted among 320 patients who referred to Motazedi Hospital in Kermanshah during 2024. Simple random sampling of patients was done. The measurement tool was a written questionnaire. Data were collected by interviewing patients. Data were analyzed by SPSS version 16 using Crude and adjusted linear regression statistical tests at 95% significant level. Results: Of the patients surveyed, 19.3% were dissatisfied, 35.7% were moderately satisfied, and 45% were completely satisfied with the services they received. Generally, patients with higher education levels (beta = 0.189 and P = 0.007) and health insurance (beta = 0.204 and P = 0.008) reported higher levels of satisfaction with the services they received. In the areas of clinical services, facilities and physical environment and nutrition, respectively, the items of "respecting the patient's privacy during examination and performing treatment procedures", "toilet and bathroom condition" and "food quality" obtained the lowest average satisfaction score. Conclusions: Less than half of the patients were fully satisfied with the services received in the hospital. The satisfaction levels were lowest for the condition of toilets and bathrooms, food quality, and the respect for patient privacy during examinations and treatments. Patients were generally more content with clinical services compared to other aspects.