E-booking Websites in Iranian Public Clinics: A Step Toward Health Equity
| Author | Ali Garavand | en |
| Author | Nasim Aslani | en |
| Author | Seyyed Mohammad Ayyoubzadeh | en |
| Author | Shahabeddin Abhari | en |
| Orcid | Ali Garavand [0000-0003-2238-0510] | en |
| Orcid | Nasim Aslani [0000-0002-3162-7469] | en |
| Orcid | Shahabeddin Abhari [0000-0001-6585-091X] | en |
| Issued Date | 2020-09-07 | en |
| Abstract | Background: Scheduling doctor appointments at healthcare centers have been a managerial challenge for health systems. In recent years, many efforts have been made to implement e-booking websites in medical universities and their affiliated healthcare centers. Objectives: The aim of this study was to analyze the recent situation of e-booking in the medical sciences affiliated clinics. Methods: The present study was a descriptive cross-sectional study conducted in 2019 in 31 provinces, universities of medical sciences, and affiliated health centers. A checklist with 11 items was used for situation analysis. Results: The results showed that just 5 out of 31 (15.15%) provinces and their affiliated universities of medical sciences lacked an e-booking system. Moreover, 85.71% of cases had an integrated e-booking portal, 67.86% had mobile-based applications for e-booking, and just 14.29% of the cases had online payment gateway that was the lowest score in all items studied. Conclusions: Based on the results of this study, there is a significant growth in the situation of e-booking websites in Iran in the last two years. If this improvement continues, it can lead to equity development in healthcare services, reduction of patients’ waiting time, a decrease in waste of resources, and an increase in patients’ satisfaction. | en |
| DOI | https://doi.org/10.5812/semj.106925 | en |
| Keyword | Electronic Appointment Booking | en |
| Keyword | Health Equity | en |
| Keyword | Evaluation | en |
| Publisher | Brieflands | en |
| Title | E-booking Websites in Iranian Public Clinics: A Step Toward Health Equity | en |
| Type | Brief Report | en |
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