Healthcare Centers’ Responsiveness to People with Disabilities; Ilam City- 2023
| Author | Atefeh Ghanbari | en |
| Author | Nikta Hatamizadeh | en |
| Author | Soheila Shahshahani | en |
| Author | Samaneh Hosseinzadeh | en |
| Orcid | Atefeh Ghanbari [0009-0004-5211-4226] | en |
| Orcid | Nikta Hatamizadeh [0000-0001-6926-490X] | en |
| Orcid | Soheila Shahshahani [0000-0002-3499-6075] | en |
| Orcid | Samaneh Hosseinzadeh [0000-0003-0559-148X] | en |
| Issued Date | 2026-01-31 | en |
| Abstract | Background: Health-system responsiveness refers to the response of the health system to the legitimate expectations of people regarding the non-clinical aspects of health services. Objectives: The present study assessed the responsiveness of primary, secondary, and tertiary healthcare centers to people with disabilities. Methods: A total number of 318 people with disabilities who received outpatient and/or inpatient services within the last 6 and 12 months were asked to evaluate centers in this survey. The World Health Organization Standard Responsiveness Questionnaire was used for data collection and SPSS-v26 software was used for data analysis. Results: The mean total responsiveness score of the healthcare centers as a whole was 83.5 ± 11.20. The responsiveness of primary healthcare centers (86.8 ± 6.28) and tertiary (rehabilitation) health centers (86.1 ± 11.49) was significantly better than that of secondary health centers (hospitals and outpatient clinics) (80.8 ± 11.86). The highest and lowest responsive domain scores were in “prompt attention” (92.1 ± 11.90) and “autonomy” (75.8 ± 21.09) domains, respectively. The most important domains of responsiveness based on the clients’ opinions were “dignity” and “confidentiality”, and the least important were “quality of basic amenities” and “having choices”. Conclusions: Based on the results of the present study, the responsiveness of health centers in Ilam city is satisfactory. However, there are still areas to improve responsiveness. It is suggested to emphasize improvement of responsiveness in domains that have had weaker performance and are of most importance from the points of view of people with disabilities, along with strengthening the domains of responsiveness that have been in good condition. | en |
| DOI | https://doi.org/10.69107/mcj-168356 | en |
| URI | https://brieflands.com/journals/mcj/articles/168356 | en |
| Keyword | Responsive | en |
| Keyword | Disabilities | en |
| Keyword | Hospital | en |
| Keyword | Out-patient Clinic | en |
| Keyword | Rehabilitation Center | en |
| Publisher | Brieflands | en |
| Title | Healthcare Centers’ Responsiveness to People with Disabilities; Ilam City- 2023 | en |
| Type | Research Article | en |
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